Shipping policy
Last updated: September 28, 2026
This policy explains how your order is produced, packaged, shipped, and delivered.
Currently, we ship within the United States only. International shipping is not available at this time.
1. Production & Packaging
Each product is made to order and undergoes printing, quality checks, and packaging before it is shipped.
Please allow 2–5 business days for production and packaging. This timeframe is separate from the shipping time.
During peak holiday periods, particularly November and December, production times may be slightly longer.
2. Order Tracking
Once your order has been produced and packaged, you will receive a shipping confirmation email containing your tracking number.
Please allow some time for tracking information to update after your package has been shipped.
3. Estimated Shipping Times
After your order has been fulfilled and leaves the production facility, standard U.S. shipping generally takes approximately 2–5 business days.
Because production and shipping are separate steps, you can typically expect your order to arrive within approximately 5–10 business days after your purchase.
Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside of our control.
4. Damaged, Defective, or Incorrect
Because our products are uniquely printed for each order, please carefully review your order information before completing your purchase.
If your item arrives damaged, defective, or different from what you ordered; please refer to our Refund Policy for additional information about eligible refunds or replacements.
- - Incorrect Model or Design
Please verify your phone model, case type, product size, and selected artwork/design before placing your order.
We do not offer refunds or replacements for orders placed with an incorrect phone model, case type, product size, or design due to customer selection.
- - Incorrect or Incomplete Shipping Address
Please make sure your shipping address is accurate and complete before placing your order.
If an order is returned to us because the shipping address provided was incorrect or insufficient, the customer may be responsible for the cost of reshipping the order to an updated address.
5. Lost Packages
If your package appears to be lost in transit, please contact us at info@itbyelease.com within 15 days after the estimated delivery date so we can review the situation.