Refund policy
We want you to be happy with your purchase. Because our products are made to order and uniquely printed, refunds and replacements are limited to items that arrive damaged, defective, or different from what you ordered.
Please inspect your order as soon as it is delivered and contact us at info@itbyelease.com if there is an issue with your order.
1. Damaged, Defective, or Incorrect Items
You have 14 days from the date your order is delivered to contact us about an item that arrives:
- Damaged
- Defective
- Incorrect or different from what you ordered
To request a refund or replacement, please email info@itbyelease.com with:
- Your proof of purchase or order number
- 2–3 clear photos showing the issue
- A brief description of the damage, defect, or incorrect item
We may request additional information or photos if needed to evaluate the issue.
Please do not send an item back unless we have first approved your return or replacement request. Unauthorized returns may not be accepted.
2. Refunds
If your refund request is approved, your refund will be issued to your original payment method within 1–3 business days after approval.
Once the refund has been issued, your bank or credit card provider may require additional time to process and post the funds to your account.
If more than 10 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at info@itbyelease.com.
3. Replacements
If your item is approved for replacement due to damage, a defect, or an incorrect item, we will arrange for a replacement to be produced and shipped.
Replacement shipping times may vary depending on production and carrier processing times.
You will receive tracking information when your replacement order ships.
4. Returns
Because our products are made to order, we do not accept returns for buyer’s remorse or changes of mind.
This includes, but is not limited to:
- Ordering the wrong phone case
- Selecting the wrong artwork or design
- Changing your mind after placing an order
- Incorrect product size
- No longer wanting the item
Please carefully review your phone model, case type, artwork/design, product size, and shipping information before completing your purchase.
5. Exchanges
We do not offer standard exchanges.
6. Returned Packages
If an order is returned because the shipping address provided at checkout was incorrect or insufficient, the customer may be responsible for the cost of reshipping the order to an updated address.
If you have any further questions, please contact us at info@itbyelease.com