Refund policy

Please inspect your order once it is received and contact info@itbyelease.com immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

There is a 14-day return policy for damages and issues. Which means you have 14-days after your item is delivered to request a refund or replacement if there is an issue with your item.

To start a return or replacement due to damages or issues, you must send 2-3 photos by email of your damaged item and/or issues, with detailed information and the proof of purchase to info@itbyelease.com. 

Items sent back without first requesting a return or replacement will not be accepted for a refund or replacement. 

Refunds or Replacements
Once your returned item is accepted, you will be automatically refunded on your original payment method within 1-3 business days or sent a replacement per your request with priority shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges
No exchanges.

If more than 7 business days have passed since your return was accepted, please contact info@itbyelease.com